An order placed with us via our web site is an offer by the prospective purchaser to buy a product or products from the seller ( namely Kent & Cleal Ltd.). It does not constitute a valid contract until accepted by a representative of Kent & Cleal Ltd. or payment is taken from the Customer. Kent & Cleal reserves the right to refuse to accept an order should it be deemed necessary to do so.
CARRIAGE CHARGES APPLY TO ALL ORDERS TO BE SENT TO ENGLAND OR WALES: HAVING A VALUE OF UNDER £20 - £3.39, HAVING A VALUE £20.01-£50.00 - £1.99
A CARRIAGE CHARGE OF £3.39 APPLIES TO ALL ORDERS TO BE SENT TO THE OFFSHORE ISLANDS OR SCOTLAND EXCEPT TO ORDERS FOR HULA HOOPS OR THE CORINTHIAN BAGATELLE WHICH PRODUCTS CANNOT BE SENT DUE TO THEIR SIZE.
ANY CARRIAGE CHARGE APPLIES TO AN ORDER NOT TO EACH ITEM.
RIGHT OF RETURN:
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. You can email us at firstname.lastname@example.org, telephone us on 01328 8649451 or write to us at 5 George Edwards Road, Fakenham, NR21 8NL.
You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).
Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. It is your responsibility to send the goods back and bear the cost of carriage/postage.
GOODS THAT ARRIVE DAMAGED OR FAULTY
Where goods arrive with the customer damaged or faulty the customer is requested to contact us so that we may decide the appropriate course of action in consultation with the customer.